We want you to be completely satisfied with your purchase. If you are not happy with an item, you may return it for a refund or exchange, subject to the following conditions:
1. Return Eligibility
- Products must be returned within 30 days of receipt.
- Items must be unused, undamaged, and in their original packaging.
- Non-returnable items include perishable goods, custom-made items, and intimate products.
2. Refund Process
Once we receive the returned item, we will inspect it and process your refund. The refund will be issued to the original payment method used during purchase. Please note that shipping charges are non-refundable.
3. Exchanges
If you would like to exchange an item, please contact us at info@shargul.com. We will guide you through the process.
4. How to Return an Item
To return an item, please contact our customer service team at info@shargul.com or call us at 9015064679 for assistance with the return process. We will provide you with instructions and a return address.
5. Damaged or Defective Items
If your item arrives damaged or defective, please contact us within 48 hours of receipt. We will arrange for a replacement or refund.